Microsoft says it disagrees on its own Surface range of tablets and laptops with Consumer Reports ‘findings. Consumer Reports has removed its “recommended” badge against Microsoft’s entire lineup of Surface PCs since the hardware has been found to be less reliable than other PC brands. In a surprise report, Consumer Reports discovered roughly 25 percent of users have struck problems by the end of their next year of possession and surveyed 90,000 tablet and notebook owners.
While Panay has chosen to concentrate on the Surface Pro 4 and Surface Novel, it is not entirely clear what apparatus Consumer Reports even researched. The data is from devices bought between early 2017 and 2014, and includes devices such as the Surface 2 and Surface Pro 2 that were still throughout 2014. Consumer Reports says it is not advocating Microsoft Surface Laptop of existing Surface devices because of this information collection.
Consumer Reports typically assembles at least 300 responses in its poll data, along with a spokesperson confirmed to The Verge that “our data on Microsoft was well over that threshold.” Consumer Reports refuses to break down its information to reveal how many elderly devices are contained in its own name, and the split between laptops and tablets.
Microsoft asserts that the Surface Pro 4 and Surface Novel rank high in customer satisfaction based on commissioned research from IPSOS, but that may do little to alter Consumer Reports’ recommendation. There’s not a hardware or software error that Microsoft could address to help convince Consumer Reports, while the product testing magazine switched its Apple MacBook recommendation.
In a post, Panay claims the Consumer Reports poll is unsatisfactory. “From the Surface team we track quality constantly, using metrics that have failure and return rates — both our called 1-2-year failure and actual yield rates for Surface Pro 4 and Surface Book are significantly lower than 25 percent.”
The Surface Pro 4 and Surface Novel experienced problems with sleep reliability, and Consumer Reports asserts some people have problems starting up their devices or have experienced them freeze and shutdown. It is not clear if Microsoft issues with its Surface apparatus were a part of these issues or not, as details haven’t been provided by Consumer Reports.

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