In a bid to give Canadians full control of their TV services as per their liking and choices, the Canadian Radio-television and Telecommunications Commission has set out best practices for TV service providers.
Through the best practices, TV service provides will be required to offer real choice regarding their services and provide information to customers about the different options they can chose from. As par the guidelines all licensed television service providers must offer a basic package priced at no more than $25 a month (not including equipment). Further, Canadians also have more options to add to that basic service, as TV service providers must offer channels either individually or in packages of up to 10 channels.
Starting on December 1, TV service provides will have to offer both pick-and-pay and small packages and these actions regarding these new TV choices will be closely monitored over the course of next year to ensure that they respect the best practices highlighted by the CRTC.
CRTC notes in a press release that TV providers should, among other things: provide information about the new choices that will be available as of December 1, 2016; keep their offers simple and transparent; offer deals and discounts regardless of the entry-level package selected; provide online tools allowing subscribers to easily add or remove channels; and offer different options to obtain a set-top box.
The CRTC is also renewing the licences of most TV service providers for one year, rather than the usual seven-year term. This will enable the CRTC to closely monitor the TV providers’ practices as they implement the new TV choices.
CRTC points out that Canadians have multiple options to watch TV programming, which can include a combination of the new basic package, individual channels, small packages, free over-the-air stations and Internet streaming services. These new options will enable Canadians to create their own package for TV services.
People are encouraged to use the new CRTC online tools to help them identify their needs and budget, shop around and negotiate for TV services.