Samsung is going through one of the worst phases it may have seen in its entire history with two of its major product lines ending up disasters of phenomenal proportions.
First it was the Note 7 smartphones that forced Samsung to issue a global recall putting a massive dent in its earnings as well as profitability. Then came the turn of its top-load washing machines in the US. According to reports these particular washing machines started exploding and some of these explosions also caused injuries forcing Samsung to issue a recall of about 2.8 million washing machines in the US.
According to US Consumer Product Safety Commission, the top of the washing machines can unexpectedly detach from the chassis during use, posing a risk of injury from impact. As of the beginning of this month, Samsung had received nine reports of injuries, including a broken jaw, an injured shoulder and other fall-related injuries.
Beyond the reports of injuries, there have been as many as 733 reports of excessive vibration in the washing machines or the top detaching from the chassis. Samsung says that the top of the affected washing machines could separate when a high-speed spin cycle is used for washing bedding, water-resistant or bulky items.
The recall involves 34 models of top-load washing machines made between March 2011 and November 2016 and costing $450-$1,500.
Samsung has also been dragged to court by some of its US customers who have alleged that their machines “explode during normal use”.
One Georgia mom was pulling clothes from the dryer, with her 4-year-old son nearby, when she heard the boom and saw the damage. Another woman thought something had crashed through her roof. In one instance, metal shards flung into a hallway and ripped holes in the wall. Laundry rooms have flooded, according to reports.
The lawsuit alleges that Samsung has known of its exploding washing machine problem for years and did little to warn consumers. The plaintiffs — three women from Texas, Indiana and Georgia — demanded, among other things, the immediate release of a safety warning about the top loading washing machines in question.